1. General Policy

At Creature Craft, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return policy to make your shopping experience as smooth as possible.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

• The item must be in its original condition, unused, and with all tags and packaging intact.
• Returns must be requested within [X] days from the date of delivery.
• Customized or personalized items may not be eligible for return unless they are defective or damaged.

3. Return Process

To initiate a return, please follow these steps:

a. Contact our Customer Support: Reach out to our customer support team at creaturecraft.myshopify.com to request a return authorization.

b. Provide Details: When contacting us, please provide your order number, a description of the item you wish to return, and the reason for the return.

c. Return Authorization: Once your return request is approved, we will provide you with a return authorization and instructions for returning the item.

d. Ship the Item: Pack the item securely and ship it to the address provided in the return authorization. You are responsible for all return shipping costs unless the item is defective or damaged.

4. Refunds

Upon receiving and inspecting the returned item, we will process your refund as follows:

• If the return is due to a defective or damaged item, we will issue a full refund, including shipping costs, or offer a replacement item, as per your preference.
• For non-defective returns, we will issue a refund for the cost of the item minus any applicable shipping charges.
• Refunds will be issued to the original payment method used for the purchase.
• Please allow [X] business days for the refund to be processed and reflected in your account.

5. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item on our website.

6. Contact Us

If you have any questions or need further assistance with your return, please contact our Customer Support team at creaturecraft.myshopify.com

7. Changes to this Return Policy

We may update this Return Policy from time to time. Any changes will be posted on our website, and the date of the last update will be modified accordingly.

8. Consent

By making a purchase from Creature Craft, you agree to abide by the terms and conditions outlined in this Return Policy.